Refund policy

Returns

OUR PRODUCTS ARE MADE TO ORDER THEREFORE WE OFFER NO REFUNDS.

DAMAGED GOODS EXCEPTION
If there is an error or damage resulting from the shipment of your order, please contact us immediately so that we may assess the situation. We will gladly exchange defective products, or give a full refund (minus any and all shipping charges) if we are notified within the first fourteen (14) days from the date of shipment with PHOTO PROOF of damage. No refunds or exchanges will be provided past the fourteen  (14) day cut-off. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 14 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.

There is often some processing time before a refund is posted. 

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at PositivelyLenaLLC@gmail.com